I read cozy and historical mysteries, a bit of Paranormal/UF, and to mix it up, I read science and gardening books on occasion.
A few weeks ago I ordered 4 really cute cat bowls from Amazon, after a critical breakage that left us with more cats than cat food bowls. When they arrived, 3 of the four were smashed - they'd been put in the box without anything more than a single air pocket in each bowl. So I got on to Amazon chat and in all of 5 minutes the very nice person had three replacement bowls sent out to me. Easy as!!! Two of them arrived just three days later - so cute!!
The third replacement arrived today:
THEY SHIPPED A CERAMIC BOWL IN A MANILA ENVELOPE!!
Who does that?? How does anybody look at a stoneware bowl, a manila envelope, and think "yeah, that'll work!".
Ugh - waiting for Amazon chat to respond with my "options".
ETA: They're sending another replacement free of charge. Poor guy actually said this:
We make every attempt to pack items securely to protect them during shipping, but sometimes damage does occur.
Uh, not this time you didn't. This time, it's safe to say, no effort was made. Sheesh.